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Delivery & Returns

VOUCHER CANCELLATIONS / RETURNS

Flawless Photography Studios operate a fourteen-day refund policy on voucher purchases via telephone. To cancel your voucher(s) purchase you must email customerservices@flawlessmakeovers.co.uk within the allocated fourteen days.

Please ensure your name, full address and booking reference is on the correspondence. Upon receipt of the returned voucher pack including all receipts sent by Flawless Photography Studios we will issue a full refund. Exhibition sales are non-refundable.

Refunds will take approximately 7-14 working days to process upon receiving returned voucher packs via cheque. Don’t Forget - We can always extend the voucher for you or you also have the option to give away as a gift.

STUDIO APPOINTMENT CANCELLATIONS

We are happy to re-arrange your appointment once free of charge providing we are given at least 7 days notice on your request to rearrange the appointment. If the booked photo shoot is cancelled within 1 week of your appointment then Flawless Photography Studios Ltd reserves the right to charge a refundable deposit for any additional appointment. In the event of a no show on your appointment date then Flawless Photography Studios reserves the right to charge a refundable booking deposit on any future appointment or to cancel the voucher in the event of not attendance on the scheduled date. Your deposit is non refundable if you or any participants do not complete the entire session; makeup, hairstyling, photography and viewing session unless agreed by Flawless Photography Studios Ltd.

STUDIO ORDER(S)/DELIVERY

All products ordered from the studio(s) will be taken/collected on the day of the studio appointment and any additional products which cannot be taken on the day will be dispatched to UK postal addresses where agreed by Flawless Photography Studios Ltd where they are not arranged to be collected from the studio.

Client request(s) for shipping of product(s); Flawless Photography Studios Ltd takes no responsibility for the delivery service and the condition of the product(s) on arrival.

This method will also incur a delivery charge. If goods are not collected within 6 months of the order date then Flawless Photography Studios reserve the right to remove the product(s) from site and into storage where a storage fee may be charged. Notice will then be required for the goods to be returned to your studio location.

We will always do our best to work to your deadline and will endeavour to deliver your products ordered within 28 days of your studio visit. At some busy periods this may not be possible, but we will inform you of this, the delivery time is an estimate only and Flawless Photography Studios shall not be liable for any late delivery or any consequential loss or damage caused as a result.

STUDIO RETURNS POLICY

Once the products have been purchased, checked, collected, taken and signed for at any of our studios, no returns will be accepted nor will Flawless Photography Studios Ltd generate any refunds.

Due to the nature of many of our products being of ‘digital media’ once the goods have been taken and purchased from the studios then withdrawal from the order is not possible. For Data protection we would only converse with the client who has signed for the order placed.

If the products are reported as being defective/faulty then Flawless Photography Studios Ltd reserve the right to check the product and if deemed faulty then to send a replacement item. Once an order has been placed we will store the images for a limited amount of time, if an order is not placed on the day all images are deleted.

Flawless Photography Studios Ltd will not be deemed responsible for products, which do not operate in any device, which is not compatible for the product purchased. All free prints taken on the day will be deemed as accepted once they have been taken on the day of customer appointments.

We produce photographic prints as accurately as possible, we are a fashion photographers and a lot of the images include tight cropping, please ensure you have selected your correct chosen images before you leave the studio. For your own personal home printing from the CD purchased with Flawless Studios, print colours may differ from what you see from your CD image, due to different user/pc settings and monitors. Flawless studios cannot be held responsible for any colour differences where settings are different from studio equipment.

Re-shoot policy - In the instance you are unhappy with the images you must in place this in writing within seven days of your visit. The decision of a re-shoot is at the discretion of Flawless Photography Studios. Where a re-shoot is agreed then we will invite the client back within 2 months of the original photo-shoot. We will only offer a re-shoot where we believe it is necessary to resolve the issue. We will not offer a re-shoot for simply extra images or unrealistic about how people should appear. No additional images from the original shoot will be included, as these will be deleted.